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Equal Opportunity

Policy Statement

At NordFin Partners Ltd, we are committed to providing a fair, transparent, and inclusive recruitment service. Everyone we deal with — whether a candidate, client, or partner — deserves to be treated with dignity and respect.

We will not tolerate discrimination, harassment, or unfair treatment. We will also ensure that anyone who has a concern or complaint can raise it with us, and that it will be handled quickly, fairly, and confidentially.

Legal Framework

This policy is designed to comply with:

  • Equality Act 2010 (UK)

  • Conduct of Employment Agencies and Employment Businesses Regulations 2003 (UK) – Reg. 29 (Complaints)

  • Employment and anti-discrimination laws in EU/EEA

 

These laws protect against discrimination on the grounds of:

  • Age

  • Disability

  • Gender reassignment

  • Marriage and civil partnership

  • Pregnancy and maternity

  • Race, colour, nationality, ethnic or national origin

  • Religion or belief

  • Sex

  • Sexual orientation

Equal Opportunities Commitment

We will:

  • Ensure job adverts, candidate selection, and placements are free from bias.

  • Assess candidates only on their skills, qualifications, and experience.

  • Make reasonable adjustments for candidates with disabilities.

  • Challenge any discriminatory practices by clients or third parties.

  • Promote an inclusive culture across all our services.

 

Clients are expected to share our commitment to equal opportunities. We may decline assignments where we believe equality or anti-discrimination laws could be breached.

Complaints Procedure

What You Can Complain About

You may raise a complaint if you believe that:

  • You have been treated unfairly or discriminated against.

  • We have failed to meet our obligations as a recruitment agency.

  • You have experienced poor service, unprofessional conduct, or miscommunication.

  • Your personal data has been mishandled, contrary to our Privacy Policy.

 

How to Make a Complaint

Please send complaints in writing by email to: complaints@nordfinpartners.com

Include:

  • Your full name and contact details.

  • Whether you are a candidate, client, or third party.

  • A clear description of your complaint (with dates, names, or supporting details if possible).

 

How We Handle Complaints

  • Acknowledgement: We will confirm receipt within 5 working days.

  • Investigation: A Director will review your complaint and may request more details.

  • Response: You will receive a written response within 20 working days, explaining our findings and any action taken.

  • Resolution: If upheld, corrective action will be taken and confirmed in writing.

 

Escalation

If you are dissatisfied with our response, you may escalate to:

  • The Employment Agency Standards Inspectorate (EAS) in the UK.

  • The relevant Labour Authority in EU/EAA, depending on where the matter arises.

 

Details will be provided in our written response if escalation is appropriate.

Confidentiality

All complaints will be dealt with confidentially. Information will only be shared with those directly involved in resolving the matter.

Monitoring & Review

​We will monitor recruitment practices, complaints received, and outcomes to ensure continuous improvement. This policy will be reviewed annually and updated as laws or regulations change.

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